FAQ

FAQ

EM2587 accepts the following methods of payment for purchases :
Credit cards accepted :
• American Express
• MasterCard
• Visa

You also can track your order by clicking on the tracking link included in your shipping confirmation email, or by emailing a customer service representative. We offer the following
shipping methods for online orders : Free EMS ground shipping and next business day.

Within ThailandCostMethodEstimate Time
  Standard Ground Shipping FREE  EMS  2-3 business days.
  Next Day Shipping฿250  Delivery by hand in Thailand ONLY  1Business day. 
  (if order is received by 1pm, Mon-Thurs)
  Same Day Shipping฿450  Delivery by hand Bangkok ONLY  24 hrs.

Shipping outside Thailand prices will be varied depending on country.

We ship merchandise ordered on EM2587.com worldwide.

We currently do not ship orders to multiple addresses.

Once an order is placed you cannot make changes as orders are transmitted instantly to our fulfilment center. You may place another order and return your initial order when you receive it. For assistance please email our Customer Service Representatives at info@ EM2587.com.

Returns and exchanges must be made within the guidelines in our Return Policy

No! We don’t accept return on merchandise on sale!

Most refunds are processed within 7 business days after receiving your return, but processing may take up to 2-3 weeks. Credit may take 1-2 billing cycles to appear on your credit card. Exchanges take approximately 10-14 business days to process. You will receive an email when your exchange is shipped.

Please contact our customer service representatives at info@EM2587 for assistance.

You may be able to pre-order some items that are not yet available for immediate delivery. The Pre-Order message will appear on the product detail pages.

You must be a registered account holder on EM2587.com to access your order history. Order history displayed in your online account includes only those purchases made after establishing an account with us.

Size guides are available for all apparel on EM2587. You can view sizing information and fit tips via our size guide.

Creating an account can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits is the ability to store payment information, billing and shipping information for faster and easier checkout; the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage a list of Favorites; and tracking your order history.

Each Garment has a inner label , which has product care instructions as well as  fabric content.
I’ve cared for my item according to care instructions, but it is now damaged. What can I do?
Please contact our customer service representatives at info@EM2587 for assistance.

If you have forgotten your account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via an email containing a link to our site which you can follow to create a new password.

Please direct your wholesale inquiries to our sales team using the form on our  Contact page

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